Refund policy

At Lamp Shop, we want you to be satisfied with your purchase. If you need to return an item, please review the following policy and contact us before sending anything back.

30-Day Return Policy

We accept eligible returns within 30 days from the date you receive your order.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it
  • Be unused and uninstalled
  • Include its original packaging and tags where applicable
  • Include the original receipt or other proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at info@lampshop.us and include your order number and the reason for your return.

Please do not send any item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide you with instructions on how and where to send the item. When applicable, we will also provide a return shipping label.

Return Address

Lamp Shop
1216 S Virginia Dare Trail A
Kill Devil Hills, NC 27948
United States

If you have questions about the return process, please contact us at info@lampshop.us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at info@lampshop.us.

Please include your order number and clear photographs of the item and the issue so that we can review the situation and determine the appropriate resolution.

For damaged or incorrect orders, please contact us before returning the item so we can provide the correct instructions.

Non-Returnable Items

The following items are generally not eligible for return:

  • Custom-made or personalized products
  • Special-order products where applicable
  • Gift cards
  • Sale or clearance items when identified as non-returnable at the time of purchase
  • Products that have been installed, modified, used, or damaged after delivery
  • Items returned without prior authorization

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not process direct exchanges through the return process.

If you would like to purchase a different product, we recommend returning the original item, subject to the eligibility requirements above, and placing a new order separately once your return has been approved.

Return Shipping

Return shipping costs may depend on the reason for the return.

If an item is damaged, defective, incorrect, or there was an error on our part, please contact us before shipping the item back so we can provide appropriate return instructions.

For other eligible returns, the customer may be responsible for return shipping costs unless otherwise stated.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method.

We aim to process approved refunds within 10 business days after the returned item has been received and inspected.

Please note that it may take additional time for your bank, credit card company, or payment provider to process the refund and make the funds available in your account.

If you have not received your refund after the applicable processing period, please contact us at info@lampshop.us.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Shop Name: Lamp Shop
Address: 1216 S Virginia Dare Trail A, Kill Devil Hills, NC 27948, United States
Email: info@lampshop.us
Phone: +1 252-441-7206
Opening Hours:
Monday to Saturday: 10 AM to 5 PM
Sunday: Closed
Time Zone:  Eastern Time (ET)